‘AI should support student services, not impersonate them’Are universities ready for GenAI in student support? When chatbots seem to offer a scalable, cost-effective way to meet rising demand for student support, universities need to consider how to shape their use without outsourcing care or increasing riskMichael Cowling, Joseph CrawfordRMIT University, University of Tasmania
Campus talks: human connection and the student experienceTwo Australian academics take on the role of person-to-person contact in student success and well-being in higher education – whether that’s the benefits of in-person teaching or the effects of using AI for academic work Jan Slapeta, Joseph CrawfordUniversity of Sydney, University of Tasmania